Customer Success Manager — Onboarding, Adoption & Growth

New Resilience LLC; San Jose (CA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Insurance

15 Paid Holidays

Gym membership covered

Team dinners, events, and off-sites

Résumé du poste

New Resilience LLC is seeking a Customer Success Manager to ensure our healthcare SaaS platform delivers measurable value from onboarding to renewal and expansion. You will own the customer relationship post-sale, driving adoption and satisfaction across customers.

You will lead onboarding, monitor usage, and proactively address risks while coordinating with product and leadership to turn customers into advocates and references.

Qualifications

• 2+ years in Customer Success, Account Management, or a similar customer-facing role.

Responsabilités

• Lead onboarding and get customers live quickly.
• Build strong relationships with customer leadership and day-to-day users.
• Understand each customer's goals and ensure New Resilience is helping achieve them.
• Proactively identify low adoption, risks, and opportunities before they become problems.
• Run regular customer check-ins and business reviews.
• Drive product adoption, renewals, referrals, and expansion.
• Collect customer feedback and work closely with product and leadership.
• Turn successful customers into references, testimonials, and advocates.

Connaissances

Customer Success

Account Management

Relationship Building

Communication

Ownership

Startup Environment

Healthcare/SaaS experience

CRM Software

Outils

CRM software

Description du poste

New Resilience LLC is seeking a Customer Success Manager to ensure our healthcare SaaS platform delivers measurable value from onboarding to renewal and expansion. You will own the customer relationship post-sale, driving adoption and satisfaction across customers.

You will lead onboarding, monitor usage, and proactively address risks while coordinating with product and leadership to turn customers into advocates and references.