Customer Success Manager

New Resilience LLC; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

15 Paid Holidays

Gym membership covered

Team dinners, events, and off-sites

Job summary

New Resilience LLC is seeking a Customer Success Manager to ensure our healthcare SaaS platform delivers measurable value from onboarding to renewal and expansion. You will own the customer relationship post-sale, driving adoption and satisfaction across customers.

You will lead onboarding, monitor usage, and proactively address risks while coordinating with product and leadership to turn customers into advocates and references.

Qualifications

• 2+ years in Customer Success, Account Management, or a similar customer-facing role.

Responsibilities

• Lead onboarding and get customers live quickly.
• Build strong relationships with customer leadership and day-to-day users.
• Understand each customer's goals and ensure New Resilience is helping achieve them.
• Proactively identify low adoption, risks, and opportunities before they become problems.
• Run regular customer check-ins and business reviews.
• Drive product adoption, renewals, referrals, and expansion.
• Collect customer feedback and work closely with product and leadership.
• Turn successful customers into references, testimonials, and advocates.

Skills

Customer Success

Account Management

Relationship Building

Communication

Ownership

Startup Environment

Healthcare/SaaS experience

CRM Software

Tools

CRM software

Job description

About New Resilience

New Resilience helps behavioral-health treatment centers lower client acquisition cost and increase admissions with an AI-native CRM, Alumni engagement tools, and a Referral Community that drives trusted, lower-cost referrals. We’re backed by respected operators in the space and used daily by admissions & outreach teams.

One step at a time, we’re on a mission to improve access to care using AI.

The Role

We are looking for a Customer Success Manager to help our customers get measurable value from our platform and services.

You will own the customer relationship after the sale - from onboarding through adoption, renewal, and expansion.

What You'll Be Responsible For

• Lead onboarding and get customers live quickly.
• Build strong relationships with customer leadership and day-to-day users.
• Understand each customer's goals and ensure New Resilience is helping achieve them.
• Proactively identify low adoption, risks, and opportunities before they become problems.
• Run regular customer check-ins and business reviews.
• Drive product adoption, renewals, referrals, and expansion.
• Collect customer feedback and work closely with product and leadership.
• Turn successful customers into references, testimonials, and advocates.

What We Are Looking For

• 2+ years in Customer Success, Account Management, or a similar customer-facing role.
• Strong communication, organization, and relationship‑building skills.
• High ownership - you don't wait for customers to tell you something is wrong.
• Comfortable working in a fast‑moving startup with limited process and ambiguity.
• Able to understand customer goals and connect product usage to business outcomes.
• Experience in behavioral health, healthcare, SaaS, or CRM software is a plus.

What Success Looks Like

Customers adopt New Resilience, see clear business value, renew, expand, and are excited to recommend us to others.

Why join us

• Build category‑defining agentic workflows: for a trust‑based industry that needs better tools
• High ownership: you’ll shape the agent architecture and what autonomous means in a real product
• Mission: help treatment centers help more people, sustainably.

Benefits

• Health, Dental, and Vision Insurance.
• 15 Paid Holidays.
• Gym membership covered.
• Frequent team dinners, events, and off‑sites.