Strategic CSM for Marketing & Commerce (AI-Driven)

Salesforce; Seattle (WA); Hybrid; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers realize strong ROI from our platform. This IC role acts as a trusted advisor, translating business goals into actionable success plans and coordinating all deliverables across stakeholders.

You will drive adoption, manage major incidents, and renewals in a hybrid, in-office role (minimum three days/week) based in Seattle.

Qualifications

• Minimum 3-4 years of industry expertise in Customer Success for SaaS platforms.
• Excellent communication skills to articulate technical issues to diverse audiences.
• Strong ability to facilitate discussions and translate business goals into product experiences.
• Office-flexible role with in-office presence required (minimum 3 days/week).

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Act as trusted advisor by understanding customer business models and applying proven solutions.
• Manage incidents and drive adoption to ensure value delivery and platform stability.
• Forge executive relationships and align platform features with customer roadmaps.

Skills

Communication skills

Facilitate discussions

Customer Success

Tools

Marketing Cloud certifications

Salesforce Data Cloud certification

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers realize strong ROI from our platform. This IC role acts as a trusted advisor, translating business goals into actionable success plans and coordinating all deliverables across stakeholders.

You will drive adoption, manage major incidents, and renewals in a hybrid, in-office role (minimum three days/week) based in Seattle.