Hybrid Strategic CSM — AI-Driven Platform Adoption

salesforce.com, inc.; Seattle (WA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Office-flexible

Health benefits

Job summary

Salesforce seeks a Customer Success Manager (CSM) to ensure high‑value customers using the Signature plan achieve significant ROI, acting as a trusted advisor and extending the customer’s workforce. You will address technical and business concerns, align with priorities, and oversee the lifecycle of Signature deliverables across multiple stakeholders.

As an individual contributor, you will drive adoption of Sales Cloud and Service Cloud, coordinate enablement sessions, and deliver ongoing value

Qualifications

• 3+ years of relevant industry experience in Customer Success, Salesforce, or SaaS platforms.
• Strong consulting skills to drive business value and C‑level conversations.
• Experience with adopting CRM cloud features and platform adoption.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewal.
• Coordinate the Signature lifecycle deliverables and customer experience.
• Advise on best practices for sales and service processes, data quality, and adoption.

Skills

Customer Success

Salesforce

SaaS platform

Consulting skills

Tools

Sales Cloud

Service Cloud

Job description

Salesforce seeks a Customer Success Manager (CSM) to ensure high‑value customers using the Signature plan achieve significant ROI, acting as a trusted advisor and extending the customer’s workforce. You will address technical and business concerns, align with priorities, and oversee the lifecycle of Signature deliverables across multiple stakeholders.

As an individual contributor, you will drive adoption of Sales Cloud and Service Cloud, coordinate enablement sessions, and deliver ongoing value