Strategic AI-Driven Customer Success Manager

salesforce.com, inc.; Austin (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) in Austin, TX to ensure high-value Signature customers achieve significant ROI. You will act as trusted advisor, guide adoption of Sales and Service Cloud, and coordinate cross-functional efforts with Sales, Engineering, and Product teams.

This office-flexible role requires in-office presence at least three days a week. You will monitor usage metrics, drive adoption, and deliver enablement sessions, aiming to maximize platform value

Qualifications

• 3+ years in Customer Success or related field.
• Experience with Salesforce Sales/Service Cloud.
• Strong communication and stakeholder management skills.
• Ability to translate business needs into solutions.
• Willingness to be in-office at least 3 days weekly.

Responsibilities

• Single point customer accountability for Signature deliverables.
• Oversee delivery throughout the Signature lifecycle.
• Apply processes to ensure value delivery.
• Align with business and technical stakeholders.
• Plan activities and prioritize urgent work.
• Coordinate cross-functional collaboration with Sales, Eng, and Product.

Skills

Customer Success

SaaS experience

Executive engagement

Sales Cloud / Service Cloud

Communication skills

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) in Austin, TX to ensure high-value Signature customers achieve significant ROI. You will act as trusted advisor, guide adoption of Sales and Service Cloud, and coordinate cross-functional efforts with Sales, Engineering, and Product teams.

This office-flexible role requires in-office presence at least three days a week. You will monitor usage metrics, drive adoption, and deliver enablement sessions, aiming to maximize platform value