Strategic CSM: AI-Powered Customer Value

salesforce.com, inc.; Indianapolis (IN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Office flexibility

Competitive benefits

Job summary

Salesforce.com, inc. is seeking a Customer Success Manager to ensure value delivery for Signature customers in a hybrid office setting. You will act as a trusted advisor, coordinating deliverables across teams and guiding customers toward renewal and expansion.

Ideal candidates have 3+ years in customer success or SaaS, strong consulting and communication skills, and hands-on experience with Salesforce platforms. The role emphasizes stakeholder alignment and proactive enablement.

Qualifications

• 3+ years of experience in Customer Success, SaaS, or related fields.
• Strong ability to drive business value and discuss with executives.
• Industry expertise and ongoing development in relevant functional areas.
• Excellent communication to translate technical issues into business terms.
• Actively seek relevant learning activities and mentorship to grow.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewal/expansion.
• Oversee the Signature lifecycle and coordinate deliverables across teams.
• Apply processes to address customer needs and ensure value delivery.
• Align with business and technical stakeholders focusing on value and goals.
• Prioritize tasks, plan activities, and manage assigned work with guidance.
• Leverage internal resources and mentor guidance to solve priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, and routing.
• Share best practices for sales/service processes, data quality, and customer experience.

Skills

3+ years in Customer Success

Consulting skills

Excellent communication

Salesforce platform experience

Job description

Salesforce.com, inc. is seeking a Customer Success Manager to ensure value delivery for Signature customers in a hybrid office setting. You will act as a trusted advisor, coordinating deliverables across teams and guiding customers toward renewal and expansion.

Ideal candidates have 3+ years in customer success or SaaS, strong consulting and communication skills, and hands-on experience with Salesforce platforms. The role emphasizes stakeholder alignment and proactive enablement.