Strategic CSM: AI-Driven Adoption & Value

salesforce.com, inc.; Atlanta (GA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Office flexibility

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to serve high‑value customers on the Signature Success Plan, acting as an extension of their team and trusted advisor. You will guide customers through technical and business concerns, aligning priorities with their strategic roadmaps and Salesforce capabilities.

You’ll drive adoption of Sales Cloud and Service Cloud, coordinate enablement sessions, and collaborate with Sales, Engineering, and Product teams to maximize value and renewals;

Qualifications

• 3+ years of relevant industry experience in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills to drive business value and influence C‑level conversations.
• Experience with Sales Cloud and Service Cloud; ability to guide customers and stakeholders.

Responsibilities

• Serve as the single point of accountability for delivering Signature deliverables and renewals.
• Oversee the Signature lifecycle and coordinate cross-functional delivery.
• Act as trusted advisor to align customer priorities with platform capabilities and roadmap.
• Drive adoption of Salesforce cloud features with internal teams and customer leadership.
• Provide proactive guidance on best practices for data quality, enablement sessions, and value delivery.

Skills

Customer Success

Sales Cloud

Service Cloud

Communication

Stakeholder Management

Forecasting

Problem Solving

Tools

Salesforce

Einstein Analytics

CRM systems

Job description

Salesforce is seeking a Customer Success Manager (CSM) to serve high‑value customers on the Signature Success Plan, acting as an extension of their team and trusted advisor. You will guide customers through technical and business concerns, aligning priorities with their strategic roadmaps and Salesforce capabilities.

You’ll drive adoption of Sales Cloud and Service Cloud, coordinate enablement sessions, and collaborate with Sales, Engineering, and Product teams to maximize value and renewals;