Strategic CSM — AI-Driven Growth (Hybrid)

salesforce.com, inc.; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Office-flexible (3 days in office)

Job summary

Salesforce in Chicago, IL is seeking a Customer Success Manager to ensure high-value Signature Plan customers achieve significant ROI on our platform. You will act as a trusted advisor, guiding customers through technical and business concerns and aligning efforts with priority projects.

Ideal candidates have 3+ years in Customer Success, Salesforce, or SaaS, with strong communication and stakeholder management skills.

Qualifications

• 3+ years of relevant experience in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills with the ability to drive business value, facilitate discussions, and influence C-level conversations.
• Industry-relevant expertise and ongoing development in a relevant functional area with understanding of the broad impact on the customer’s business.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.

Responsibilities

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Oversee the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Align with Business and Technical Stakeholders, focusing on Business Value and Technical Goals.
• Prioritize urgent work activities, organize tasks to avoid missing key steps, and create basic plans while taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
• Share best practices for sales and service process optimization, data quality, and customer experience.

Skills

Customer Success

Sales Cloud

Service Cloud

Communication

Job description

Salesforce in Chicago, IL is seeking a Customer Success Manager to ensure high-value Signature Plan customers achieve significant ROI on our platform. You will act as a trusted advisor, guiding customers through technical and business concerns and aligning efforts with priority projects.

Ideal candidates have 3+ years in Customer Success, Salesforce, or SaaS, with strong communication and stakeholder management skills.