Strategic CS Manager, Mobility & Robotics Growth

iMerit Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

iMerit Inc. in the United States is seeking a Customer Success Manager for Mobility & Robotics to own a portfolio of strategic accounts, including AV developers, robotics companies, and mapping teams.

You will be the primary owner of client health, retention and growth, partnering with Solutions Architects and Delivery teams to align on KPIs. You will drive expansions, manage renewals, and lead quarterly reviews, using Looker Studio, Power BI or Tableau to build dashboards.

Qualifications

• 6+ years in a customer-facing role such as customer success, account management or technical program management.
• Track record of retaining and growing accounts through renewals, expansions and new teams.
• Experience managing outsourced, offshore or managed-service programs at scale with a globally distributed team.
• Working knowledge of AV, ADAS or robotics data: camera, LiDAR and radar, 2D/3D annotation, point clouds, mapping, or scenario and event triage.
• Strong analytical skills: comfort with large data sets and turning quality and throughput metrics into clear insights and action.

Responsibilities

• Own client health: serve as the primary point of contact for your portfolio on the overall relationship, business terms, billing, project structure and escalations.
• Deliver on the SOW: ensure engagements meet KPIs for quality, throughput, turnaround time and staffing, and report on them regularly.
• Launch and ramp programs: lead project setup with Solutions Architects and Delivery PMs, covering staffing, ramp plans, tooling and data transfer.
• Manage risk early: anticipate delivery risks and drive corrective action plans with Delivery.
• Run business reviews: conduct QBRs and working sessions to review performance and set goals.
• Grow accounts: identify and close upsell/cross-sell opportunities such as new workflows and services.

Skills

Customer success

Account management

Stakeholder management

Program management

Data-driven decisions

Executive communication

Remote collaboration

Time zone coordination

Tools

Looker Studio

Power BI

Tableau

Excel

Job description

iMerit Inc. in the United States is seeking a Customer Success Manager for Mobility & Robotics to own a portfolio of strategic accounts, including AV developers, robotics companies, and mapping teams.

You will be the primary owner of client health, retention and growth, partnering with Solutions Architects and Delivery teams to align on KPIs. You will drive expansions, manage renewals, and lead quarterly reviews, using Looker Studio, Power BI or Tableau to build dashboards.