Strategic Customer Success Manager

R. L. Polk Mobility LLC; Southfield (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

R. L. Polk Mobility LLC in Michigan is seeking a Customer Success Manager to strengthen client relationships, drive adoption, and protect revenue across Mobility Global products.

You will collaborate with Sales, Product, and Support to onboard clients, guide migrations, and deliver value through proactive enablement and tailored training. You should have a Bachelor’s degree and 2+ years in financial services or sales/account management with client engagement.

Qualifications

• Bachelor's degree required.
• 2+ years in financial services or sales/account management with client engagement.
• Excellent listening and communication skills.
• Strong teamwork, organizational and multitasking abilities.
• Ability to explain complex information clearly to diverse audiences.
• Proven ability to maintain relationships with senior client contacts.
• Comfortable with change and learning new platforms.

Responsibilities

• Plan and execute proactive client engagement across onboarding, migration, adoption, and value reviews with cross-team collaboration.
• Educate clients on Mobility Global capabilities to boost usage and value realization.
• Provide tailored training on platform features and migrations based on user roles and needs.
• Support customers through migrations, helping them navigate changes and maximize value.
• Monitor product usage and translate insights into actions to support renewals and upsell.
• Build and maintain strong relationships with senior client contacts and understand their goals.

Skills

Communication skills

Relationship management

Multitasking

Adaptability

Teamwork

Goal oriented

Education

Bachelor's degree

Tools

MS Office

Salesforce

SalesLoft

Job description

R. L. Polk Mobility LLC in Michigan is seeking a Customer Success Manager to strengthen client relationships, drive adoption, and protect revenue across Mobility Global products.

You will collaborate with Sales, Product, and Support to onboard clients, guide migrations, and deliver value through proactive enablement and tailored training. You should have a Bachelor’s degree and 2+ years in financial services or sales/account management with client engagement.