Enterprise CS Account Manager - Robotics & AI Deployments

Ambi Robotics; Berkeley (CA); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k with 5% matching by Ambi

Equity ownership

Unlimited PTO

Partial WFH

Free parking on site at HQ

Access to a full gym at HQ

Free lunches 2x per week

Job summary

Ambi Robotics seeks an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure customers unlock maximum value from robotic deployments. You’ll own key relationships today while shaping how the function scales as the team grows.

The role reports to the COO and collaborates with Operations, Sales, Engineering, and Product. Expect 30% travel and a strong focus on onboarding, adoption, and renewals.

Qualifications

• 3-5 years in Customer Success or a comparable client-facing role.
• Experience managing enterprise or Fortune 500 accounts.
• Ability to read and communicate operational data (throughput, uptime, cycle times, error rates).

Responsibilities

• Own a portfolio of enterprise accounts from implementation handoff through adoption, renewal, and expansion.
• Define, track, and report customer health scores, KPIs, and ROI milestones tied to robotic deployment performance.
• Collaborate with the Sales team and run structured Business Reviews (QBRs and EBRs) with customer stakeholders at both the operational and executive level.
• Guide customers through onboarding, site readiness, and go-live milestones in partnership with deployment and engineering teams.
• Drive user-adoption programs across warehouse operators and managers.
• Serve as the owner for post-sale activity across your accounts and be the primary point of contact for all requests, escalations, and initiatives.
• Spend time on-site at customer distribution and fulfillment centers, understanding their operations and facility layouts.
• Act as an embedded partner during go-lives, peak-season ramps, and post-incident recovery windows.
• Be the voice of the customer internally and partner with Sales on renewals, expansion, and upsell.
• Coordinate with Field Engineering to resolve hardware, firmware, and integration escalations and communicate updates.

Skills

Account management

Customer Success

Enterprise Accounts

Data analysis

Onboarding

Cross-functional collaboration

Go-live support

Travel coordination

Tools

Asana

Jira Service Management

Job description

Ambi Robotics seeks an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure customers unlock maximum value from robotic deployments. You’ll own key relationships today while shaping how the function scales as the team grows.

The role reports to the COO and collaborates with Operations, Sales, Engineering, and Product. Expect 30% travel and a strong focus on onboarding, adoption, and renewals.