Customer Success Manager - Adoption & Growth

Mobility Global Inc.; Michigan; On-site; USD 70,000 - 110,000; Full time

Job summary

Mobility Global Inc. in the United States is seeking a Customer Success Manager to grow client relationships, drive adoption, and protect revenue across the customer journey.

You will lead onboarding, migrations, value reviews, and ongoing enablement, educating clients on platform capabilities, and coordinating with Sales, Product, and Support to maximize product usage and renewal opportunities.

Qualifications

• Bachelor's degree required.
• 2+ years in financial services or a sales/account management role with client engagement.
• Excellent listening and communication skills and ability to explain complex information clearly.

Responsibilities

• Plan and execute proactive client engagement activities like onboarding, migration, adoption, and value reviews.
• Educate clients on Mobility Global product capabilities to boost usage and value realization.
• Provide tailored training on platform features and changes based on user roles and needs.
• Support clients through platform migrations and manage renewal and upsell opportunities.
• Monitor usage and translate insights into actions; build relationships with senior client contacts.
• Capture client feedback and relay to Product teams to inform development and migration planning.

Skills

Listening & communication

Relationship management

Organization & multitasking

Consultative selling

MS Office proficiency

Education

Bachelor's degree

Tools

Salesforce

SalesLoft

Job description

Mobility Global Inc. in the United States is seeking a Customer Success Manager to grow client relationships, drive adoption, and protect revenue across the customer journey.

You will lead onboarding, migrations, value reviews, and ongoing enablement, educating clients on platform capabilities, and coordinating with Sales, Product, and Support to maximize product usage and renewal opportunities.