Senior Robotics Customer Success Leader

Roboticsconnected; Waltham (MA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Benefits package

Annual bonus

Health benefits

Job summary

Boston Dynamics is seeking an experienced Customer Success Manager in the United States to own ongoing relationships with high-value accounts, drive post-sale engagement, and ensure clients achieve value from our robotic solutions.

You will lead executive-level interactions, collaborate with sales on upsell opportunities, and advocate for customer needs across internal teams. Travel up to 50% may be required.

Qualifications

• 8+ years in customer relationship management or strategic account support in tech/robotics or related industries.
• Track record of managing complex accounts and leading client-facing initiatives.
• Experience identifying technical issues, coordinating root-cause analysis, and driving resolution.
• Experience in cross-functional project work and continuous service-improvement efforts with technical and non-technical teams.
• Willingness to travel up to 50% domestically and internationally.

Responsibilities

• Serve as the ongoing relationship lead for high-value client accounts with post-sale engagement.
• Lead regular client meetings and business reviews with minimal oversight.
• Conduct onsite visits to understand clients' robotics applications.
• Build and maintain relationships with customer stakeholders and act as trusted advisor.
• Collaborate with Sales to identify upsell opportunities and support strategic account planning.

Skills

Customer Success

Relationship Management

Stakeholder Management

Data Analysis

Executive Communication

CRM Tools

Mentoring

Tools

Salesforce

Analytics Tools

Job description

Boston Dynamics is seeking an experienced Customer Success Manager in the United States to own ongoing relationships with high-value accounts, drive post-sale engagement, and ensure clients achieve value from our robotic solutions.

You will lead executive-level interactions, collaborate with sales on upsell opportunities, and advocate for customer needs across internal teams. Travel up to 50% may be required.