Senior Robotics Customer Success Lead

Boston Dynamics; Waltham (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Boston Dynamics is seeking a Customer Success Manager to drive ongoing client engagement and retention, ensuring customers achieve value from our robotics solutions. You will advocate for customers internally and coordinate closely with Sales to identify opportunities for continued expansion.

The role requires deep expertise in customer success, strong analytics, and the ability to manage complex, high-value accounts in a fast-paced tech environment.

Qualifications

• Proven ability to manage customer relationships and drive satisfaction with complex products.
• Analytical mindset with ability to translate data into actionable recommendations.
• Strong stakeholder management and communication with internal and external partners.
• Ability to juggle multiple priorities in dynamic customer environments.

Responsibilities

• Serve as the ongoing relationship lead for high-value accounts, maintaining post-sale engagement to ensure satisfaction and retention.
• Lead regular client meetings and issue-resolution discussions with minimal oversight.
• Conduct onsite visits to build relationships and understand customers' robotics applications.
• Build strong relationships with customer stakeholders and act as a trusted advisor in their robotics journey.

Skills

Customer relationship mgmt

Data analysis

Stakeholder management

Executive communication

Cross-functional collaboration

Ambiguity navigation

Presentation skills

Team mentorship

Tools

CRM tools

Job description

Boston Dynamics is seeking a Customer Success Manager to drive ongoing client engagement and retention, ensuring customers achieve value from our robotics solutions. You will advocate for customers internally and coordinate closely with Sales to identify opportunities for continued expansion.

The role requires deep expertise in customer success, strong analytics, and the ability to manage complex, high-value accounts in a fast-paced tech environment.