Strategic CS Account Manager – Growth & Retention

Brivo, Inc.; Austin (TX); On-site; USD 80,000 - 130,000; Full time

Job summary

Brivo, Inc. in Austin seeks a Customer Success Account Manager to maximize customer value, drive retention, and identify growth within a dedicated book of business.

You will be the primary post-sale contact, ensuring high satisfaction, deep product adoption, and alignment between customer goals and Brivo's Access Control and Video solutions. You will lead quarterly Executive Business Reviews, shape renewals and expansion opportunities, and partner with Sales, Product, and Engineering to maximize

Qualifications

• 5–7 years in a customer-facing role (CS, AM, or Sales/BD).
• Proven track record meeting/exceeding complex revenue and NRR targets.
• Executive-level communication, presentation, and negotiation skills for C-suite.
• Strong business acumen; capable of articulating financial/operational value of Brivo solutions.
• Ability to manage a large, complex book of business autonomously.
• Experience with Physical Security, Access Control, or Video Surveillance is desirable.
• Familiarity with CRM and CS platforms (e.g., Salesforce, Gainsight).

Responsibilities

• Strategically manage and drive Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR).
• Translate customer goals into qualified expansion opportunities (upsell/cross-sell).
• Serve as trusted executive advisor post-sale to customer executives.
• Lead quarterly Executive Business Reviews and strategic planning sessions.
• Drive ROI and value realization through deep product adoption.
• Collaborate with Sales to generate qualified pipeline and support renewals/expansion.
• Provide Voice of the Customer to Product Management, Engineering, and Marketing.
• Maintain proactive executive roadmap discussions to keep accounts healthy.
• Maintain expert-level Brivo product knowledge for consultative guidance.

Skills

Customer-facing experience

Executive-level communication

Strategic account management

SaaS/tech industry experience

NRR/ revenue targets

CRM proficiency (Salesforce)

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

Brivo, Inc. in Austin seeks a Customer Success Account Manager to maximize customer value, drive retention, and identify growth within a dedicated book of business.

You will be the primary post-sale contact, ensuring high satisfaction, deep product adoption, and alignment between customer goals and Brivo's Access Control and Video solutions. You will lead quarterly Executive Business Reviews, shape renewals and expansion opportunities, and partner with Sales, Product, and Engineering to maximize