Multifamily Customer Success Lead – Austin

Brivo; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Brivo is seeking a Customer Success Manager - Multifamily to own the post-implementation lifecycle for multifamily portfolios. You will design training programs, manage account health, and drive adoption while acting as a trusted advisor to property managers and facility operators.

The role emphasizes proactive health analytics, cross-functional collaboration, and strategic expansion with sales teams to grow Brivo adoption across sites.

Qualifications

• Five+ years in proptech or residential real estate operations.
• Familiarity with property management systems (Yardi, RealPage, Entrata).
• Proven track record in training, onboarding, and adoption programs.

Responsibilities

• Act as primary post-sale contact after implementation.
• Verify system integrations with PMS (Yardi, RealPage, Entrata).
• Ensure staff can navigate Brivo platform for credentials, video monitoring, and remote access.
• Conduct executive reviews to demonstrate value and ROI.
• Identify churn risks and deploy targeted interventions to protect revenue.

Skills

Proptech knowledge

Project management

Enablement & training

Data-driven metrics

Stakeholder communications

CRM experience

Travel

Tools

Salesforce

Gainsight

Job description

Brivo is seeking a Customer Success Manager - Multifamily to own the post-implementation lifecycle for multifamily portfolios. You will design training programs, manage account health, and drive adoption while acting as a trusted advisor to property managers and facility operators.

The role emphasizes proactive health analytics, cross-functional collaboration, and strategic expansion with sales teams to grow Brivo adoption across sites.