Strategic Corporate Accounts Manager - Growth & Retention

ServiceTrade; Elm (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical through Cigna, PPO and HDHP

Flexible PTO policy

Company-paid Life insurance

10 company holidays

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to retain and expand relationships with high-end customers within a geographic region. You will drive usage and value realization, coordinate with Sales, Customer Success, Support, and Professional Services, and negotiate renewals.

You will conduct business reviews, develop growth plans, and deliver solutions that align with customers’ goals. The role requires strong consultative skills, active listening, and collaboration across multiple

Qualifications

• >4+ years of Account Management or equivalent B2B sales experience.
• >Proficiency with Google Apps, Salesforce.io, Zoom or Google Meet preferred.
• >Some travel experience and ability preferred.

Responsibilities

• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption.
• Assist customers by escalating issues to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in ServiceTrade applications and services.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.

Skills

Account Management

B2B sales

Travel flexibility

Education

B.S. degree

Tools

Google Apps

Salesforce.io

Zoom

Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager to retain and expand relationships with high-end customers within a geographic region. You will drive usage and value realization, coordinate with Sales, Customer Success, Support, and Professional Services, and negotiate renewals.

You will conduct business reviews, develop growth plans, and deliver solutions that align with customers’ goals. The role requires strong consultative skills, active listening, and collaboration across multiple