Strategic Corporate Account Manager: Growth & Renewals

ServiceTrade; Vermont; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical through Cigna

Dental and Vision through Unum

Flexible PTO

Company holidays

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to foster retention and drive expansion across a portfolio of high-end customers in Vermont. You will manage reviews, negotiate renewals, and coordinate with Sales, Customer Success, and Professional Services to deliver value.

You’ll lead business reviews, demonstrate solutions, and create growth plans that align with customers’ goals while advancing adoption of applications and services across the account.

Qualifications

• S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Proficiency with Google Apps, Salesforce.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred.

Responsibilities

• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in ServiceTrade applications and services.
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.Account Planning & Cross-Functional Collaboration.
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training.
• Prioritize activity through effective time management and scheduling of customer reviews and communications.
• Maintain accurate customer account records and effectively document activity in Salesforce.

Skills

Account Management

B2B sales

Customer success

Education

S. degree

Tools

Google Apps

Salesforce.io

Zoom

Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager to foster retention and drive expansion across a portfolio of high-end customers in Vermont. You will manage reviews, negotiate renewals, and coordinate with Sales, Customer Success, and Professional Services to deliver value.

You’ll lead business reviews, demonstrate solutions, and create growth plans that align with customers’ goals while advancing adoption of applications and services across the account.