Strategic Corporate Account Manager

Heritage Environmental; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Arcwood Environmental in the United States is seeking a Corporate Account Coordinator to be the single point of contact for assigned corporate accounts. You will work with the Sales department to maintain and grow revenue, manage waste profiles, scheduling, invoices, and profitability across all business lines.

This role requires a Bachelor’s degree (environmental science preferred) and 1+ years of account experience, or 4+ years in a technical or customer service role.

Qualifications

• Bachelor's degree (required); environmental science preferred.
• 1+ years of Arcwood customer experience management (required) -OR- 4+ years in a technical or customer service role (required).
• Consecutive score of '3'/'Meets Expectations' on previous evaluations - minimum of two evaluation periods (required).

Responsibilities

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assists in determining regulatory requirements for customer waste and biproducts
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
• Ensures that all contract terms and pricing are being adhered to at all locations
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Develops and implements solutions for various customer needs/issues
• Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
• Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
• Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
• Completes invoice/serve follow-up surveys to ensure customer satisfaction
• Coordinates and manages data collection systems and reports for customers
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed

Skills

Customer experience management

Account management

Technical support

Education

Bachelor's degree (required); environmental science preferred

Job description

Arcwood Environmental in the United States is seeking a Corporate Account Coordinator to be the single point of contact for assigned corporate accounts. You will work with the Sales department to maintain and grow revenue, manage waste profiles, scheduling, invoices, and profitability across all business lines.

This role requires a Bachelor’s degree (environmental science preferred) and 1+ years of account experience, or 4+ years in a technical or customer service role.