Corporate Account Coordinator

Arcwood Environmental; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Arcwood Environmental in Indianapolis, IN seeks a Corporate Account Coordinator to manage corporate accounts, serving as the single point of contact and coordinating with Sales to sustain and grow accounts.

You will ensure customer experience across locations, support proposals, review contracts and pricing, and coordinate data reporting while supporting the team to meet revenue and waste-volume goals.

Qualifications

• Bachelor’s degree (required); degree within environmental science or science (preferred).
• 1+ years of Arcwood customer experience management (required) -OR- 4+ years of experience in a technical or customer service role (required).
• Consecutive score of ‘3’/’Meets Expectations’ on previous evaluations – minimum of two evaluation periods (required).

Responsibilities

• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts.
• Manages all communications with multiple customer locations/facilities for assigned Corporate accounts.
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account.
• Ensures that all contract terms and pricing are being adhered to at all locations.
• Coordinates and manages data collection systems and reports for customers.
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed.

Education

Bachelor’s degree (required); degree within environmental science or science (preferred)

Job description

Essential Functions & Responsibilities

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assists in determining regulatory requirements for customer waste and biproducts
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
• Ensures that all contract terms and pricing are being adhered to at all locations
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Develops and implements solutions for various customer needs/issues
• Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
• Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
• Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
• Completes invoice/serve follow-up surveys to ensure customer satisfaction
• Coordinates and manages data collection systems and reports for customers
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed
• Takes on additional duties as assigned to support the team and organization

Corporate Account Coordinator

As a Corporate Account Coordinator you will be responsible for providing account management and customer support, acting as the single point of contact for assigned customer accounts. This role will work as part of a team with the Sales department to maintain established accounts, grow existing accounts, and support new business to achieve Company revenue and waste volume goals.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assists in determining regulatory requirements for customer waste and biproducts
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
• Ensures that all contract terms and pricing are being adhered to at all locations
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Develops and implements solutions for various customer needs/issues
• Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
• Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
• Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
• Completes invoice/serve follow-up surveys to ensure customer satisfaction
• Coordinates and manages data collection systems and reports for customers
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed
• Takes on additional duties as assigned to support the team and organization

Education

• Bachelor’s degree (required); degree within environmental science or science (preferred)

Experience

• 1+ years of successful Arcwood customer experience management (required) -OR-
• In lieu of degree, 4+ years of experience in a technical or customer service role (required)
• Consecutive score of ‘3’/’Meets Expectations’ on previous evaluations – minimum of two evaluation periods (required)

About Arcwood

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together – with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values – lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers.

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you’ll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share.

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.

Physical Job Requirements