Corporate Account Coordinator

Heritage Environmental; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Arcwood Environmental in the United States is seeking a Corporate Account Coordinator to be the single point of contact for assigned corporate accounts. You will work with the Sales department to maintain and grow revenue, manage waste profiles, scheduling, invoices, and profitability across all business lines.

This role requires a Bachelor’s degree (environmental science preferred) and 1+ years of account experience, or 4+ years in a technical or customer service role.

Qualifications

• Bachelor's degree (required); environmental science preferred.
• 1+ years of Arcwood customer experience management (required) -OR- 4+ years in a technical or customer service role (required).
• Consecutive score of '3'/'Meets Expectations' on previous evaluations - minimum of two evaluation periods (required).

Responsibilities

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assists in determining regulatory requirements for customer waste and biproducts
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
• Ensures that all contract terms and pricing are being adhered to at all locations
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Develops and implements solutions for various customer needs/issues
• Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
• Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
• Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
• Completes invoice/serve follow-up surveys to ensure customer satisfaction
• Coordinates and manages data collection systems and reports for customers
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed

Skills

Customer experience management

Account management

Technical support

Education

Bachelor's degree (required); environmental science preferred

Job description

Corporate Account Coordinator

Corporate Account Coordinator As a Corporate Account Coordinator you will be responsible for providing account management and customer support, acting as the single point of contact for assigned customer accounts. This role will work as part of a team with the Sales department to maintain established accounts, grow existing accounts, and support new business to achieve Company revenue and waste volume goals.

Essential Functions & Responsibilities

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assists in determining regulatory requirements for customer waste and biproducts
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
• Ensures that all contract terms and pricing are being adhered to at all locations
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Develops and implements solutions for various customer needs/issues
• Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
• Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
• Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
• Completes invoice/serve follow-up surveys to ensure customer satisfaction
• Coordinates and manages data collection systems and reports for customers
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed
• Takes on additional duties as assigned to support the team and organization

Education

Bachelor's degree (required); degree within environmental science or science (preferred)

Experience

• 1+ years of successful Arcwood customer experience management (required) -OR-
• In lieu of degree, 4+ years of experience in a technical or customer service role (required)
• Consecutive score of '3'/'Meets Expectations' on previous evaluations - minimum of two evaluation periods (required)

Overview

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you'll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share.

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.

Physical Job Requirements