Strategic Contract & Customer Success Lead

Precision Castparts; New London (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Precision Castparts in New London, CT seeks a Customer Support & Contracts Administrator who will manage assigned customer accounts from order receipt through shipment, process purchase orders and quotations, review contracts, and coordinate with Operations, Quality, Engineering, Planning, Shipping and Sales.

This role emphasizes data integrity across ERP and CRM systems, export compliance documentation (ITAR), and proactive communication with customers to ensure timely, accurate execution of

Qualifications

• Strong customer service, communication, and organizational skills.
• Experience with ERP, contract management, or manufacturing systems preferred.

Responsibilities

• Manage assigned customer accounts and administer contracts from order receipt through shipment and delivery.
• Process purchase orders, quotations, order modifications, releases, transfers, and related transactions within company systems.
• Review and respond to customer inquiries, correspondence, complaints, and order-related communications in a timely and professional manner.
• Serve as the liaison between customers and internal teams including Operations, Quality, Engineering, Planning, Shipping, and Sales.
• Communicate order status, delivery schedules, specifications, quality concerns, and other critical information to customers and internal stakeholders.
• Maintain accurate customer records, contracts, files, reports, and databases using company systems and Microsoft Office applications.
• Support export compliance activities, including ITAR documentation, end-user statements, and coordination with Facility Compliance Officers (FCOs).
• Ensure data integrity and accuracy across enterprise systems and customer records.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

Associate or Bachelor’s degree

Tools

ERP systems

Contract management software

Job description

Precision Castparts in New London, CT seeks a Customer Support & Contracts Administrator who will manage assigned customer accounts from order receipt through shipment, process purchase orders and quotations, review contracts, and coordinate with Operations, Quality, Engineering, Planning, Shipping and Sales.

This role emphasizes data integrity across ERP and CRM systems, export compliance documentation (ITAR), and proactive communication with customers to ensure timely, accurate execution of