Contract Administrator

Precision Castparts Corp. (PCC); Connecticut; On-site; USD 55,000 - 75,000; Full time

Job summary

Precision Castparts Corp. seeks a Sales Support professional to be the primary contact for assigned customers, handling contracts, orders, and inquiries. You will coordinate with Operations, Quality, Engineering, Planning, Shipping, and Sales to ensure timely execution.

The role emphasizes data accuracy, export compliance, and strong MS Office/ERP skills within a manufacturing environment. On-site in Groton, CT, full-time employment with growth opportunities.

Qualifications

• Associate or Bachelor's degree in business, Marketing, Sales, or related field; equivalent relevant experience will be considered.
• Strong customer service, communication, and organizational skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Experience with ERP, contract management, or manufacturing systems preferred.
• Ability to understand customer specifications, technical documentation, and manufacturing processes.
• Familiarity with export compliance requirements (ITAR experience preferred).
• Self-motivated, proactive, and capable of working effectively in a manufacturing environment.
• Strong problem-solving skills and ability to collaborate across functional teams.

Responsibilities

• Manage assigned customer accounts and administer contracts from order receipt through shipment and delivery.
• Process purchase orders, quotations, order modifications, releases, transfers, and related transactions within company systems.
• Review and respond to customer inquiries, correspondence, complaints, and order-related communications in a timely and professional manner.
• Serve as the liaison between customers and internal teams including Operations, Quality, Engineering, Planning, Shipping, and Sales.
• Communicate order status, delivery schedules, specifications, quality concerns, and other critical information to customers and internal stakeholders.
• Maintain accurate customer records, contracts, files, reports, and databases using company systems and Microsoft Office applications.
• Support export compliance activities, including ITAR documentation, end-user statements, and coordination with Facility Compliance Officers (FCOs).
• Ensure data integrity and accuracy across enterprise systems and customer records.
• Assist with customer visits, meetings, and coordination of technical reviews or discussions.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

ERP systems

ITAR/export compliance

Education

Associate degree

Bachelor's degree

Tools

ERP systems

Job description

Country

United States of America

State / County

Connecticut

City

Groton

Division

Structurals

Company

Groton

Function

Sales

Workplace Type

On‑Site

Position type

Full Time

Opportunity ID: 24427

Job Description

GENERAL PURPOSE

Under general supervision, serves as the primary point of contact for assigned customers, providing customer support, contract administration, and sales order management. Responsible for processing purchase orders, quotations, contract reviews, customer communications, data management, export compliance documentation, and coordination between customers and internal departments to ensure timely and accurate execution of customer requirements.

ESSENTIAL FUNCTIONS

• Manage assigned customer accounts and administer contracts from order receipt through shipment and delivery.
• Process purchase orders, quotations, order modifications, releases, transfers, and related transactions within company systems.
• Review and respond to customer inquiries, correspondence, complaints, and order-related communications in a timely and professional manner.
• Serve as the liaison between customers and internal teams including Operations, Quality, Engineering, Planning, Shipping, and Sales.
• Communicate order status, delivery schedules, specifications, quality concerns, and other critical information to customers and internal stakeholders.
• Maintain accurate customer records, contracts, files, reports, and databases using company systems and Microsoft Office applications.
• Support export compliance activities, including ITAR documentation, end-user statements, and coordination with Facility Compliance Officers (FCOs). Complete required training and development to become qualified to serve as an Assistant Facility Compliance Officer (AFCO) and support ongoing trade compliance requirements.
• Ensure data integrity and accuracy across enterprise systems and customer records.
• Assist with customer visits, meetings, and coordination of technical reviews or discussions.
• Monitor customer requirements and proactively identify issues, risks, or opportunities for process improvements.
• Develop an understanding of manufacturing processes, customer specifications, and production requirements to support effective customer service and contract execution.
• Provide general administrative support and perform additional duties as assigned.

OTHER RESPONSIBILITIES

• Perform work in a safe manner by following all safety rules and providing recommendations to help make PCC a safe work environment.
• Must participate in required training, medical monitoring, safety, and health evaluations and programs.
• Must wear required Personal Protective Equipment (PPE) in all designated areas of facility.
• Perform all physical functions of position, standing, stooping, bending, sitting, walking, twisting, kneeling, turning and lifting of materials up to 35 lbs.

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

• Associate or Bachelor's degree in business, Marketing, Sales, or related field; equivalent relevant experience will be considered.
• Strong customer service, communication, and organizational skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Experience with ERP, contract management, or manufacturing systems preferred.
• Ability to understand customer specifications, technical documentation, and manufacturing processes.
• Familiarity with export compliance requirements (ITAR experience preferred).
• Self-motivated, proactive, and capable of working effectively in a manufacturing environment.
• Strong problem-solving skills and ability to collaborate across functional teams.
• Must be eligible to work with export-controlled information in accordance with U.S. regulations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.