Strategic Contracts & Customer Success Lead

Precision Castparts Corp. (PCC); Connecticut; On-site; USD 55,000 - 75,000; Full time

Job summary

Precision Castparts Corp. seeks a Sales Support professional to be the primary contact for assigned customers, handling contracts, orders, and inquiries. You will coordinate with Operations, Quality, Engineering, Planning, Shipping, and Sales to ensure timely execution.

The role emphasizes data accuracy, export compliance, and strong MS Office/ERP skills within a manufacturing environment. On-site in Groton, CT, full-time employment with growth opportunities.

Qualifications

• Associate or Bachelor's degree in business, Marketing, Sales, or related field; equivalent relevant experience will be considered.
• Strong customer service, communication, and organizational skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Experience with ERP, contract management, or manufacturing systems preferred.
• Ability to understand customer specifications, technical documentation, and manufacturing processes.
• Familiarity with export compliance requirements (ITAR experience preferred).
• Self-motivated, proactive, and capable of working effectively in a manufacturing environment.
• Strong problem-solving skills and ability to collaborate across functional teams.

Responsibilities

• Manage assigned customer accounts and administer contracts from order receipt through shipment and delivery.
• Process purchase orders, quotations, order modifications, releases, transfers, and related transactions within company systems.
• Review and respond to customer inquiries, correspondence, complaints, and order-related communications in a timely and professional manner.
• Serve as the liaison between customers and internal teams including Operations, Quality, Engineering, Planning, Shipping, and Sales.
• Communicate order status, delivery schedules, specifications, quality concerns, and other critical information to customers and internal stakeholders.
• Maintain accurate customer records, contracts, files, reports, and databases using company systems and Microsoft Office applications.
• Support export compliance activities, including ITAR documentation, end-user statements, and coordination with Facility Compliance Officers (FCOs).
• Ensure data integrity and accuracy across enterprise systems and customer records.
• Assist with customer visits, meetings, and coordination of technical reviews or discussions.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

ERP systems

ITAR/export compliance

Education

Associate degree

Bachelor's degree

Tools

ERP systems

Job description

Precision Castparts Corp. seeks a Sales Support professional to be the primary contact for assigned customers, handling contracts, orders, and inquiries. You will coordinate with Operations, Quality, Engineering, Planning, Shipping, and Sales to ensure timely execution.

The role emphasizes data accuracy, export compliance, and strong MS Office/ERP skills within a manufacturing environment. On-site in Groton, CT, full-time employment with growth opportunities.