Strategic Construction Relationship Leader - Hybrid

Zurich North America; Los Angeles (CA); Hybrid; USD 152,000 - 250,000; Full time

Benefits offered by this job

Bonus eligible 25%

Job summary

Zurich North America seeks a Strategic Relationship Leader to join the Customer Relationship Management team in the West Region. The role partners with senior leaders, brokers, and stakeholders to strengthen partnerships and deliver risk solutions that drive long-term value.

You will collaborate across underwriting, claims, risk engineering, and service to shape customer strategy. The position requires 8+ years in relationship management, with construction insurance experience and a track record

Qualifications

• Bachelor's Degree in a related field and 8+ years in relationship management.
• Experience growing external customer relationships and strategic plans.
• Strong communication and negotiation skills; construction insurance experience.

Responsibilities

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and long-term growth.
• Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions that align Zurich's capabilities with customer business objectives.
• Leverage market insights, customer intelligence, and analytics to strengthen account strategies.
• Coordinate internal resources and leadership engagement to ensure seamless execution and delivery.
• Travel as needed to support customer relationships and business objectives.

Tools

Salesforce

Guidewire

PolicyCenter

Power BI

Job description

Zurich North America seeks a Strategic Relationship Leader to join the Customer Relationship Management team in the West Region. The role partners with senior leaders, brokers, and stakeholders to strengthen partnerships and deliver risk solutions that drive long-term value.

You will collaborate across underwriting, claims, risk engineering, and service to shape customer strategy. The position requires 8+ years in relationship management, with construction insurance experience and a track record