Construction Relationship Executive

Zurich North America; Irvine (CA); Hybrid; USD 152,000 - 250,000; Full time

Benefits offered by this job

Bonus eligibility

Total rewards

Job summary

Zurich North America seeks a Strategic Relationship Leader to join the Customer Relationship Management team in the West Region. You will partner with senior executives, brokers, and stakeholders to strengthen partnerships, identify growth opportunities, and deliver risk solutions that create long-term value.

You will work with underwriting, claims, risk engineering, and service teams to shape customer strategy, drive retention, and accelerate profitable growth.

Qualifications

• Bachelor's degree and 8+ years in Relationship Management.
• Experience managing and growing external customer relationships.
• Proven success developing and executing strategic business plans.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and growth.
• Identify opportunities to expand Zurich's solutions across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions aligning Zurich's capabilities with customer objectives.
• Leverage market insights and analytics to strengthen account strategies.
• Coordinate internal resources and leadership engagement to ensure seamless delivery.
• Travel as needed to support relationships and objectives.

Skills

Relationship management

Executive communication

Strategic planning

Negotiation

Education

Bachelor's degree

Job description

Zurich North America seeks a Strategic Relationship Leader to join the Customer Relationship Management team in the West Region. You will partner with senior executives, brokers, and stakeholders to strengthen partnerships, identify growth opportunities, and deliver risk solutions that create long-term value.

You will work with underwriting, claims, risk engineering, and service teams to shape customer strategy, drive retention, and accelerate profitable growth.