Executive Construction Insurance Relationship Leader

Zurich North America; Scottsdale (AZ); Hybrid; USD 152,000 - 250,000; Full time

Job summary

Zurich North America seeks a Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. You will partner with senior executives, brokers, and key stakeholders to strengthen partnerships and deliver innovative risk solutions.

This high-visibility role collaborates with underwriting, claims, risk engineering, and service teams to shape customer strategies, drive retention, and accelerate profitable growth across Construction markets. Travel may be required.

Qualifications

• Bachelor's degree and 8+ years in relationship management
• Experience managing and growing external customer relationships
• Proven success developing and executing strategic business plans
• Strong communication, influencing, and relationship-building skills
• Commercial Insurance Construction experience

Responsibilities

• Serve as primary relationship strategist for a portfolio of high-value customers.
• Build trusted relationships with C-suite executives, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention and growth.
• Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
• Lead executive business reviews and stewardship meetings for key customers.
• Coordinate with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions that align Zurich's capabilities with customer objectives.
• Leverage market insights and analytics to strengthen account strategies.
• Travel as needed to support customer relationships.

Skills

Relationship management

Executive-level communication

Strategic planning

Negotiation

Influencing

Presentation skills

Time management

Analytical skills

Education

Bachelor's Degree

Tools

Salesforce

Guidewire

PolicyCenter

Power BI

Job description

Zurich North America seeks a Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. You will partner with senior executives, brokers, and key stakeholders to strengthen partnerships and deliver innovative risk solutions.

This high-visibility role collaborates with underwriting, claims, risk engineering, and service teams to shape customer strategies, drive retention, and accelerate profitable growth across Construction markets. Travel may be required.