Construction Strategy & Relationship Leader

Zurich North America; Rocky Hill (CT); Hybrid; USD 152,000 - 250,000; Full time

Job summary

Zurich North America is seeking a highly influential Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. The role partners with senior executives, brokers, and stakeholders to strengthen partnerships and deliver innovative risk solutions that create long-term value.

The position reports to the Head of Customer Relationship Management and focuses on Construction clients across the West Region.

Qualifications

• Bachelor’s degree required with 8+ years in relationship management.
• Experience growing profitable external customer relationships.
• Proven ability to develop and execute strategic business plans.
• Strong communication, influencing, and relationship-building skills.
• Significant Construction commercial insurance experience.

Responsibilities

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and growth.
• Identify opportunities to expand Zurich's solutions across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions aligning Zurich's capabilities with customer objectives.
• Leverage market insights and analytics to strengthen account strategies.
• Coordinate internal resources and leadership engagement for seamless execution.
• Travel as needed to support relationships.

Skills

Relationship management

Executive leadership

Strategic planning

Broker relationships

Communication

Influencing

Education

Bachelor’s Degree

Tools

Salesforce

Guidewire

PolicyCenter

Power BI

Job description

Zurich North America is seeking a highly influential Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. The role partners with senior executives, brokers, and stakeholders to strengthen partnerships and deliver innovative risk solutions that create long-term value.

The position reports to the Head of Customer Relationship Management and focuses on Construction clients across the West Region.