Executive Relationship Leader – Construction Growth

Zurich North America; Phoenix (AZ); Hybrid; USD 152,000 - 250,000; Full time

Job summary

Zurich North America is seeking a Strategic Relationship Leader to join our Customer Relationship Management team in the West Region, focusing on Construction. You will partner with senior executives, brokers, and stakeholders to strengthen partnerships and deliver innovative risk solutions that drive long-term growth.

You will work with underwriting, claims, risk engineering, and service teams to shape customer strategy, lead executive reviews, and ensure a superior client experience.

Qualifications

• Bachelor’s Degree and 8 or more years of experience in the Relationship Management area AND
• Experience managing and growing profitable external customer relationships
• Demonstrated success developing and executing strategic business plans
• Strong communication, influencing, and relationship-building skills
• Significant Commercial Insurance Construction experience

Responsibilities

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and long-term growth.
• Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions that align Zurich's capabilities with customer business objectives.
• Leverage market insights, customer intelligence, and analytics to identify opportunities and strengthen account strategies.
• Coordinate internal resources and leadership engagement to ensure seamless execution and delivery.
• Travel as needed to support customer relationships and business objectives.

Skills

Relationship management

Executive communication

Negotiation

Strategic planning

Influence

Analytical thinking

Time management

Problem solving

Education

Bachelor's Degree

Tools

Salesforce

Guidewire

PolicyCenter

Power BI

Job description

Zurich North America is seeking a Strategic Relationship Leader to join our Customer Relationship Management team in the West Region, focusing on Construction. You will partner with senior executives, brokers, and stakeholders to strengthen partnerships and deliver innovative risk solutions that drive long-term growth.

You will work with underwriting, claims, risk engineering, and service teams to shape customer strategy, lead executive reviews, and ensure a superior client experience.