Strategic Commercial Insurance Account Manager

Insurance Office Of America, Inc.; West Virginia; On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America is seeking an experienced Commercial Insurance Account Manager to handle day-to-day client services, renewals, and policy administration for a diverse book of business.

The role requires 3+ years in account management or 5+ years in insurance, with an active P/C license and CIC preferred. Responsibilities span client service, renewal handling, and operational excellence within a collaborative team.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• CIC or equivalent designation preferred.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.

Responsibilities

• Manage an assigned book of business by providing day-to-day client service, supporting account retention efforts, coordinating policy administration activities, and ensuring accurate and timely execution of service deliverables.
• Renewal & retention management: manage policy expirations and renewal timelines, gather underwriting information, prepare renewal submissions, support renewal marketing efforts and proposal development, assist with retention initiatives.
• Operational excellence: maintain agency management systems and carrier/vendor platforms, ensure account documentation is accurate and complete, monitor activity and suspense systems for timely task completion, follow policies and compliance requirements.
• Financial management: assist with accounts receivable monitoring and collection efforts, resolve billing and payment issues as needed.
• Professional development: maintain technical knowledge, participate in improvement initiatives, and uphold company values and client service excellence.

Education

High School Diploma or equivalent

Job description

Insurance Office of America is seeking an experienced Commercial Insurance Account Manager to handle day-to-day client services, renewals, and policy administration for a diverse book of business.

The role requires 3+ years in account management or 5+ years in insurance, with an active P/C license and CIC preferred. Responsibilities span client service, renewal handling, and operational excellence within a collaborative team.