Strategic Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Tornillo (TX); On-site; USD 60,000 - 115,000; Full time

Job summary

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to handle day-to-day client service and policy administration. The role focuses on ensuring accurate servicing, renewals, and retention across assigned accounts.

Candidates should have 5–10+ years in commercial insurance, an active P&C license, and strong communication skills. Growth opportunities and a collaborative team environment are offered.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.

Skills

Account management

Client service

Communication

Analytical skills

Organizational skills

Education

High School Diploma or equivalent

CIC designation preferred

Tools

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to handle day-to-day client service and policy administration. The role focuses on ensuring accurate servicing, renewals, and retention across assigned accounts.

Candidates should have 5–10+ years in commercial insurance, an active P&C license, and strong communication skills. Growth opportunities and a collaborative team environment are offered.