Strategic Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Wylie (TX); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Job summary

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to handle day-to-day client services, renewals, and policy administration for a diverse book of business.

The role emphasizes service delivery, retention, and accurate processing of policy changes and billing. The position requires 5+ years in commercial insurance or 3+ years in account management, plus an active P&C license.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.

Skills

Account management experience

Insurance industry experience

Active insurance license

Customer service

Communication

Organizational skills

Analytical skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to handle day-to-day client services, renewals, and policy administration for a diverse book of business.

The role emphasizes service delivery, retention, and accurate processing of policy changes and billing. The position requires 5+ years in commercial insurance or 3+ years in account management, plus an active P&C license.