Strategic Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Lakeland (FL); On-site; USD 60,000 - 115,000; Full time

Job summary

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to manage assigned books, service clients, and support retention efforts.

The role involves coordinating policy administration, renewal submissions, and ensuring accurate, timely service delivery across a growing client base. The position requires 3+ years in account management or 5+ years in insurance, an active P&C license, and strong knowledge of brokerage operations.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.

Responsibilities

• Provide day-to-day client service and administer accounts to support retention and timely service deliverables.
• Renewal management: track expirations, gather underwriting info, and assist with renewal submissions.
• Maintain agency management systems and ensure accurate documentation.
• Assist with accounts receivable monitoring and resolve billing issues.
• Maintain and enhance technical insurance knowledge and participate in process improvements.

Skills

Account management

Customer service

Communication

Analytical skills

Education

High School Diploma or equivalent

CIC or equivalent designation

Job description

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to manage assigned books, service clients, and support retention efforts.

The role involves coordinating policy administration, renewal submissions, and ensuring accurate, timely service delivery across a growing client base. The position requires 3+ years in account management or 5+ years in insurance, an active P&C license, and strong knowledge of brokerage operations.