Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Atlanta (GA); Hybrid; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career growth

Job summary

Insurance Office of America, Inc. seeks an experienced Commercial Insurance Account Manager to handle day-to-day client service, policy administration, and renewal activities for a defined book of business.

The role involves coordinating with carriers and internal teams to ensure accurate, timely service and strong client relationships. The position supports account retention, requires an active P&C license, and favors candidates with 5+ years in insurance and CIC or equivalent designations.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with accounts receivable monitoring and collection efforts.

Skills

Account management

Customer service

Communication

Organizational

Analytical

Insurance knowledge

Education

High School Diploma or equivalent

CIC or equivalent designation

Job description

Insurance Office of America, Inc. seeks an experienced Commercial Insurance Account Manager to handle day-to-day client service, policy administration, and renewal activities for a defined book of business.

The role involves coordinating with carriers and internal teams to ensure accurate, timely service and strong client relationships. The position supports account retention, requires an active P&C license, and favors candidates with 5+ years in insurance and CIC or equivalent designations.