Strategic Commercial Account Manager

ramp; New York (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

Relocation support

In-office perks: lunch, snacks

Job summary

Ramp is seeking Commercial Account Managers to own relationships after onboarding, focusing on adoption, retention, and growth across a portfolio of 150–200 commercial customers in the United States. You will drive strategic conversations, identify expansion opportunities, and coordinate with cross-functional teams to maximize value for clients.

In this role, you’ll conduct executive reviews, launch Ramp features with key accounts, and help shape the product roadmap based on customer feedback

Qualifications

• Minimum 3 years of new business sales or account management experience in a B2B organization.
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts.
• Excellent verbal and written communication skills, as well as interpersonal skills.
• Organizational, project management, and time management skills.
• Familiarity with basic sales tools and common metrics.
• High adaptability and understanding of change within the evolution of a startup.

Responsibilities

• Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts.
• Develop deep, multi-threaded relationships with decision makers at your customers.
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts.
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases.
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams.
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Skills

Account management

New business sales

Relationship building

Communication

Stakeholder management

Forecasting

Education

Bachelor’s degree

Tools

Salesforce

Outreach

CRM tools

Job description

Ramp is seeking Commercial Account Managers to own relationships after onboarding, focusing on adoption, retention, and growth across a portfolio of 150–200 commercial customers in the United States. You will drive strategic conversations, identify expansion opportunities, and coordinate with cross-functional teams to maximize value for clients.

In this role, you’ll conduct executive reviews, launch Ramp features with key accounts, and help shape the product roadmap based on customer feedback