Strategic Account Manager — Growth & Exec Relationships

Ramp; San Francisco, New York (CA, NY); Hybrid; USD 175,000 - 240,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Relocation support to NYC or SF

Job summary

Ramp is hiring an Account Manager to drive operational excellence in our Sales org, expanding 150+ high-value mid-market accounts by strengthening relationships with key decision-makers and aligning Ramp’s value proposition to growth goals.

You will lead multi-threaded engagement, own retention and expansion, and collaborate with Product, Support, and Marketing to influence the roadmap and customer communications.

Qualifications

• Minimum 4 years of new business sales or account management experience in a B2B organization.
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts.
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup

Responsibilities

• Build and nurture strong relationships across 150+ existing high-value mid‑market customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi‑threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top‑tier accounts in partnership with our Account Executive and Customer Activation teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Skills

Account management

Sales experience

Communication

Project management

Time management

Adaptability

Relationship building

Strategic thinking

Education

Bachelor’s degree

Tools

Salesforce

Outreach

Productivity tools

Job description

Ramp is hiring an Account Manager to drive operational excellence in our Sales org, expanding 150+ high-value mid-market accounts by strengthening relationships with key decision-makers and aligning Ramp’s value proposition to growth goals.

You will lead multi-threaded engagement, own retention and expansion, and collaborate with Product, Support, and Marketing to influence the roadmap and customer communications.