Strategic Collections Specialist (Inbound & Outbound)

Lkjordan; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

LK Jordan in San Antonio, TX is seeking a Collection Specialist to handle both inbound and outbound calls and help resolve delinquent accounts. You will work to recover payments and arrange flexible payment plans for customers.

Prior experience in collections or customer service is preferred. The role typically involves making 100–150 calls per day, reviewing open accounts, sending documentation, and following up to ensure compliance.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service or collections experience.
• Ability to pass a criminal background check.

Responsibilities

• Review open accounts and initiate collection efforts
• Make outbound calls in a professional and respectful manner
• Work with customers to collect payments and set up payment arrangements
• Identify and communicate issues contributing to account delinquency
• Send documentation and follow up with customers as needed

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Job description

LK Jordan in San Antonio, TX is seeking a Collection Specialist to handle both inbound and outbound calls and help resolve delinquent accounts. You will work to recover payments and arrange flexible payment plans for customers.

Prior experience in collections or customer service is preferred. The role typically involves making 100–150 calls per day, reviewing open accounts, sending documentation, and following up to ensure compliance.