Collections Specialist

TMV Global Inc; Delaware; On-site; USD 42,000 - 58,000; Full time

Job summary

TMV Global Inc. is seeking a Collections Specialist to manage delinquent accounts, communicate with customers about balances, and establish payment arrangements while ensuring regulatory compliance.

The role requires outbound and written communications, negotiation of plans, and meticulous record-keeping. Ideal candidates have 3+ years in collections or related customer service, solid knowledge of applicable regulations, and experience with CRM/collections software and MS Office.

Qualifications

• 3+ years of collections or related customer service experience.
• Strong communication, negotiation, and problem-solving skills.
• Knowledge of collection regulations and compliance requirements.
• Experience with CRM/collections software and Microsoft Office.

Responsibilities

• Manage assigned delinquent accounts and conduct collection activities.
• Contact customers by phone, email, and written communication.
• Negotiate payment plans and resolve account-related concerns.
• Maintain accurate records of collection activities and customer interactions.
• Provide professional customer service and handle difficult conversations.
• Use skip-tracing tools to locate customers when necessary.

Skills

Communication

Negotiation

Problem solving

Education

High school diploma

Licensing eligibility

Tools

CRM/Collections software

Microsoft Office

Job description

Seeking a Collections Specialist to manage delinquent accounts, communicate with customers regarding outstanding balances, and establish appropriate payment arrangements while maintaining compliance with applicable regulations.

Responsibilities

• Manage assigned delinquent accounts and conduct collection activities.
• Contact customers by phone, email, and written communication.
• Negotiate payment plans and resolve account-related concerns.
• Maintain accurate records of collection activities and customer interactions.
• Provide professional customer service and handle difficult conversations.
• Use skip-tracing tools to locate customers when necessary.

Requirements

• 3+ years of collections or related customer service experience, preferably in finance/credit.
• Strong communication, negotiation, and problem-solving skills.
• Knowledge of collection regulations and compliance requirements.
• Experience with CRM/collections software and Microsoft Office.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.
• Ability to obtain required collection licensing after placement.