Collections Specialist

Talentify; Teaneck Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Talentify is seeking a Collections Specialist to manage a high volume of outbound calls, recover outstanding payments, and negotiate payment arrangements while ensuring a positive customer experience.

Ideal candidates will have 3+ years in collections with strong communication, negotiation, and Excel/Outlook proficiency, plus a bilingual Spanish advantage. This on-site role supports accounts across a defined client base and requires meticulous record-keeping and problem-solving.

Qualifications

• 3+ years’ experience in a high-volume collections environment.
• 3+ years’ experience in account reconciliation/cash applications.
• Experience working with call volume and collections targets and deadlines.
• Excellent communication and customer service skills.
• Ability to be polite and compassionate without lacking confidence.
• Strong negotiation and persuasion skills.
• Strong working knowledge of Excel, Word, and Outlook.
• Spanish bilingual is a plus.
• Experience in Sanitation/Recycling Industry a plus.
• Experience with a 3rd party collection agency.

Responsibilities

• High volume of outbound calls (95-120 calls per day).
• Recover outstanding payments in a timely manner.
• Negotiate payment arrangements while maintaining a great customer experience.
• Track and follow up on payment plans for delinquent accounts.
• Keep accurate and detailed notes and records of account activities.
• Prepare and distribute aging based reporting daily.
• Provide cash forecasting for assigned customer base.
• Independently investigate and resolve discrepancies.
• Reconcile customer statements, billings and payments.
• Process various forms of payments.

Skills

Outbound collections

Negotiation

Customer service

Communication

Spanish language

Tools

Excel

Outlook

Word

Job description

Additional responsibilities include:

• High volume of outbound calls (95-120 calls per day)
• Recover outstanding payments in a timely manner
• Negotiate payment arrangements while maintaining a great customer experience
• Track and follow up on payment plans for delinquent accounts
• Keep accurate and detailed notes and records of account activities
• Prepare and distribute aging based reporting daily
• Provide cash forecasting for assigned customer base
• Independently investigate and resolve discrepancies
• Reconcile customer statements, billings and payments
• Process various forms of payments

Requirements

• 3+ years’ experience in a high-volume collections environment
• 3+ years’ experience in account reconciliation/cash applications
• Experience working with call volume and collections targets and right deadlines
• Excellent communication and customer service skills
• Ability to be polite and compassionate without lacking confidence
• Strong negotiation and persuasion skills
• Strong working knowledge of Excel, Word, and Outlook
• Spanish bilingual is a plus
• Experience in Sanitation/Recycling Industry a plus
• Experience with a 3rd party collection agency