Senior Collections Strategist: Complex Debt Recovery

Illinois-State-Credit-Union; Normal (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Holidays

Life Insurance

Long-Term Disability

Job summary

Illinois State Credit Union is seeking an Advanced Collections Specialist to manage complex delinquent consumer and real estate loan portfolios and drive effective workout solutions that balance member needs with financial interests.

You will mentor staff, coordinate legal actions, and stay current with FDCPA, bankruptcy rules, and Credit Union policies while delivering exceptional member service and minimizing losses.

Qualifications

• Prior collections experience in consumer or mortgage sectors.
• Knowledge of bankruptcy regulations and repossession processes.
• Ability to interpret laws, regulations, and Credit Union policies.
• Experience with skip tracing and workout solutions.

Responsibilities

• Manages an assigned portfolio of complex delinquent consumer and real estate loan accounts.
• Contacts members by telephone, email, mail, text, and other approved methods to resolve delinquent accounts.
• Investigates account history, payment activity, collateral, credit information, and financial circumstances to determine strategies.
• Maintains current knowledge of collection laws, bankruptcy regulations, and industry best practices.
• Educates members regarding Credit Union products and services to improve financial well-being.
• Negotiates and recommends loan modifications, payment deferments, settlements, and other workout solutions.
• Coordinates bankruptcies, repossessions, foreclosures, deceased accounts, garnishments, judgments, and referrals.
• Maintains complete, accurate, and timely documentation of all collection activities and interactions.
• Reviews accounts for charge-off recommendations and prepares supporting documentation for management.
• Assists with skip tracing activities using approved resources to locate members and collateral.
• Supports department staff and provides training and technical expertise.
• Ensures compliance with all regulations, policies, and collection standards.
• Exhibits sound judgment when evaluating complex member situations balancing risk and service.

Skills

Consumer and mortgage collections

Bankruptcy law and procedures

Repossessions and collateral recovery

NCUA regulations

FDCPA

Skip tracing

Negotiation and conflict resolution

Financial counseling

Microsoft Excel

collections software

Analytical problem solving

Strong written and verbalcommunication

Education

High school diploma or equivalent

Associate or bachelor’s degree in business, Finance, Accounting, or related field

Three years of progressively responsible collections experience

Tools

Microsoft Excel

Collections software

Job description

Illinois State Credit Union is seeking an Advanced Collections Specialist to manage complex delinquent consumer and real estate loan portfolios and drive effective workout solutions that balance member needs with financial interests.

You will mentor staff, coordinate legal actions, and stay current with FDCPA, bankruptcy rules, and Credit Union policies while delivering exceptional member service and minimizing losses.