Senior Cloud Solutions & Transformation Manager

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in California is seeking a Sr.

Customer Solutions Manager (CSM) to partner with strategic customers, translate business objectives into cloud adoption programs, and drive value through transformations across multiple teams including sales, solution architecture, and professional services. You will lead executive engagements, design end-to-end adoption strategies, provide governance, run hands-on workshops and customer demos, and mentor colleagues while shaping scalable,

Qualifications

• 7+ years leading large-scale technical programs with customer-facing work
• Bachelor's degree in science, technology, engineering, math, or business
• Experience leading technical transformation projects with cross-functional teams
• Strong written and verbal communication skills

Responsibilities

• Operate independently in dynamic and undefined situations with high judgment to drive outcomes.
• Serve as trusted advisor to senior customer stakeholders shaping transformation strategies.
• Drive strategic and tactical execution with governance, resources, and priorities.
• Translate complex requirements into cloud adoption strategies aligned to business outcomes.
• Perform architectural solution reviews and educate customers on AWS services.
• Lead real-time customer demos, workshops, and immersion days to accelerate value.
• Communicate clearly across technical and executive levels to drive alignment.
• Build scalable mechanisms to reduce adoption friction and non-differentiated work.
• Mentor team members on technical approaches and best practices.
• Provide actionable customer insights to inform AWS service improvements.
• Publish AWS blogs and deliver presentations at public forums.

Skills

Leadership

Program management

Customer-facing

Technical acumen

Communication

Education

Bachelor's degree in STEM or Business

Tools

AWS

Cloud architecture

Job description

Amazon Web Services, Inc. in California is seeking a Sr.

Customer Solutions Manager (CSM) to partner with strategic customers, translate business objectives into cloud adoption programs, and drive value through transformations across multiple teams including sales, solution architecture, and professional services. You will lead executive engagements, design end-to-end adoption strategies, provide governance, run hands-on workshops and customer demos, and mentor colleagues while shaping scalable,