Strategic Cloud Security TAM: Onboarding & Growth

Upwind Security; United States; Remote; USD 78,000 - 123,000; Full time

Job summary

Upwind Security is seeking a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind security platform. You will serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

You will work closely with customers to surface security insights, ensure feature adoption, and align technical solutions

Qualifications

• 3+ years in customer-facing roles in SaaS or similar
• Strong technical background in cloud infrastructure or security
• Excellent communication and relationship-building skills
• Experience leading technical projects and deployments
• Strategic mindset aligning technology with business goals
• Cloud or security certifications preferred

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity
• Lead the technical deployment of the Upwind platform post-sale, ensuring onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining high-quality experience
• Build long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs
• Proactively engage with customers to surface key security insights and ensure value realization
• Advocate for customer needs cross-functionally with Product Management and Technical Support

Skills

SaaS Customer Success

Cloud Infrastructure

Communication Skills

Project Leadership

Strategic Thinking

Cloud Certifications

Tools

AWS

GCP

Azure

Job description

Upwind Security is seeking a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind security platform. You will serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

You will work closely with customers to surface security insights, ensure feature adoption, and align technical solutions