Technical Account Manager UK/ Ireland

Upwind Security; United States; Remote; USD 78,000 - 123,000; Full time

Job summary

Upwind Security is seeking a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind security platform. You will serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

You will work closely with customers to surface security insights, ensure feature adoption, and align technical solutions

Qualifications

• 3+ years in customer-facing roles in SaaS or similar
• Strong technical background in cloud infrastructure or security
• Excellent communication and relationship-building skills
• Experience leading technical projects and deployments
• Strategic mindset aligning technology with business goals
• Cloud or security certifications preferred

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity
• Lead the technical deployment of the Upwind platform post-sale, ensuring onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining high-quality experience
• Build long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs
• Proactively engage with customers to surface key security insights and ensure value realization
• Advocate for customer needs cross-functionally with Product Management and Technical Support

Skills

SaaS Customer Success

Cloud Infrastructure

Communication Skills

Project Leadership

Strategic Thinking

Cloud Certifications

Tools

AWS

GCP

Azure

Job description

Location: Ireland; United Kingdom

Description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands‑on support to drive engagement and satisfaction.

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
• Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
• Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
• Excellent communication, problem-solving, and relationship-building skills
• Experience leading technical projects, managing cloud deployments, and driving feature adoption
• Strategic mindset with the ability to align technical solutions to business goals
• Relevant certifications in cloud or security (preferred)