Strategic Cloud Cost & AI ROI TAM Lead

CloudZero; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

CloudZero seeks a Senior Technical Account Manager to blend data analysis with customer empowerment, guiding cost intelligence conversations and ROI journeys for large enterprise clients.

You will mentor TAMs, build strategic relationships, and drive adoption of cloud optimization tactics across stakeholders in finance, engineering and operations. This role emphasizes outcomes, data storytelling, and scalable playbooks.

Qualifications

• 3+ years consulting on AWS, GCP, or Azure services/solutions.
• 3+ years in a Technical Account Manager, DevOps, or related role in a B2B SaaS environment.
• Ability to execute in a fast-paced, transformative workplace.
• Positive attitude with passion for growth, coaching others, and feedback.
• Highly collaborative, able to educate and influence at all levels.
• Experience delivering financial analysis and optimization for cloud spend with tech and finance teams.
• Expertise in cloud spend/resource reservations and tagging strategies.
• Strong data passion to help customers achieve better outcomes using their data.
• Advanced Excel skills (vlookup, index/match, named ranges, pivots).
• Experience building BI dashboards (Quicksight/Looker/Domo/Tableau).
• Proficient in authoring SQL.

Responsibilities

• Ongoing strategic onboarding and implementation initiatives for customers.
• Mentor and train fellow TAMs on continuous improvement.
• Build and maintain strategic relationships across customer personas and senior management.
• Communicate value and monitor KPIs; conduct executive business reviews.
• Act as Customer Success ambassador across product, engineering and GTM teams.
• Introduce new products/features and champion business outcomes processes.
• Resolve complex customer/vendor issues and prevent negative service trends.
• Develop, monitor, and optimize customer adoption metrics and NPS.
• Develop scalable technical solutions and playbooks for various customer scenarios.
• Lead joint success planning workshops and support internal initiatives to enhance tools.

Skills

Cloud platforms

TAM experience

SQL

Data analysis

Customer advocacy

Executive communication

Tools

Quicksight

Looker

Domo

Tableau

Job description

CloudZero seeks a Senior Technical Account Manager to blend data analysis with customer empowerment, guiding cost intelligence conversations and ROI journeys for large enterprise clients.

You will mentor TAMs, build strategic relationships, and drive adoption of cloud optimization tactics across stakeholders in finance, engineering and operations. This role emphasizes outcomes, data storytelling, and scalable playbooks.