Senior Technical Account Manager

CloudZero; Boston (MA); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

CloudZero seeks a Senior Technical Account Manager to blend data analysis with customer empowerment, guiding cost intelligence conversations and ROI journeys for large enterprise clients.

You will mentor TAMs, build strategic relationships, and drive adoption of cloud optimization tactics across stakeholders in finance, engineering and operations. This role emphasizes outcomes, data storytelling, and scalable playbooks.

Qualifications

• 3+ years consulting on AWS, GCP, or Azure services/solutions.
• 3+ years in a Technical Account Manager, DevOps, or related role in a B2B SaaS environment.
• Ability to execute in a fast-paced, transformative workplace.
• Positive attitude with passion for growth, coaching others, and feedback.
• Highly collaborative, able to educate and influence at all levels.
• Experience delivering financial analysis and optimization for cloud spend with tech and finance teams.
• Expertise in cloud spend/resource reservations and tagging strategies.
• Strong data passion to help customers achieve better outcomes using their data.
• Advanced Excel skills (vlookup, index/match, named ranges, pivots).
• Experience building BI dashboards (Quicksight/Looker/Domo/Tableau).
• Proficient in authoring SQL.

Responsabilités

• Ongoing strategic onboarding and implementation initiatives for customers.
• Mentor and train fellow TAMs on continuous improvement.
• Build and maintain strategic relationships across customer personas and senior management.
• Communicate value and monitor KPIs; conduct executive business reviews.
• Act as Customer Success ambassador across product, engineering and GTM teams.
• Introduce new products/features and champion business outcomes processes.
• Resolve complex customer/vendor issues and prevent negative service trends.
• Develop, monitor, and optimize customer adoption metrics and NPS.
• Develop scalable technical solutions and playbooks for various customer scenarios.
• Lead joint success planning workshops and support internal initiatives to enhance tools.

Connaissances

Cloud platforms

TAM experience

SQL

Data analysis

Customer advocacy

Executive communication

Outils

Quicksight

Looker

Domo

Tableau

Description du poste

Senior Technical Account Manager

As a Senior Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience…all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.

Responsibilities:

• Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests
• Mentor, coach and train fellow TAMs on continuous improvement and enablement
• Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management
• Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
• Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
• Introduce new products/features and champion the business outcomes process with the customer
• Solve complex customer/vendor issues and proactively prevent negative service trends.
• Build and monitor customer adoption metrics to drive best in class NPS
• Develop, modify and maintain the operational and design effectiveness of internal customer controls
• Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Qualifications:

• 3+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.
• 3+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment.
• Ability to execute in a fast-paced and transformative workplace.
• Positive attitude with passion for growing, coaching others, and feedback.
• Highly collaborative with the ability to educate and influence others at all levels.
• Ability to train and mentor others.
• Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams.
• Expertise in understanding spend/resource reservations across the various clouds.
• Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies.
• Strong passion for data and ability to help customers achieve better outcomes by leveraging their own data.
• Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables.
• Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.).
• Expert in authoring SQL

Preferred Certifications:

• AWS Solution Architect
• Google Cloud Digital Leader
• Google Associate Cloud Engineer
• Azure AZ-900
• Azure Cost Module
• Hold at least one AWS, GCP and/or Azure certification
• Introduction to FinOps
• FinOps Practitioner / Engineer Certifications
• FOCUS Certification
• AWS Cloud Practitioner

About CloudZero

CloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time.
AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model.
The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a $56 million Series C backed by leading venture capital firms.

Why Join Our Team?

At CloudZero, you'll find a collaborative, fast-moving environment where your work makes a direct impact. We're a team that values ownership, creativity, and curiosity - and we're tackling some of the most complex challenges in the cloud space. If you're excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we'd love to hear from you!