Strategic Client Success & Solutions Manager (Hybrid)

Highmark Health; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Highmark Health in Pittsburgh is seeking a client/account liaison to partner with Strategic, LTE, and National market Client Managers to grow existing business and ensure positive account relationships. You will prepare proposals, analyze benefits, run reports, and support end-to-end project management.

This hybrid role requires coordinating with multiple internal teams, addressing regulatory changes, and supporting enrollment during renewals to ensure client satisfaction and loyalty.

Qualifications

• Experience in account/client management or sales support.
• Ability to analyze proposals, prepare sales collateral, and review regulatory impacts.

Responsibilities

• Partner with Client Managers to maintain and grow existing business and ensure positive account relationships.
• Prepare benefit design analyses, run financial reports, and conduct market research.
• Address client issues, coordinate cross-functional teams, and manage end-to-end project delivery.
• Support implementation of sales contracts and enrollment processes during renewals.

Skills

Service orientation

Team problem solving

Detail-oriented

Communication

Client success

Prioritization

Influence & resilience

Planning & organization

Education

High School/GED

Job description

Highmark Health in Pittsburgh is seeking a client/account liaison to partner with Strategic, LTE, and National market Client Managers to grow existing business and ensure positive account relationships. You will prepare proposals, analyze benefits, run reports, and support end-to-end project management.

This hybrid role requires coordinating with multiple internal teams, addressing regulatory changes, and supporting enrollment during renewals to ensure client satisfaction and loyalty.