Senior Client Success & Solutions Manager (Hybrid)

Highmark Health; Raleigh (NC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Highmark Inc. in Raleigh area seeks a Senior Account Manager to partner with Client Managers to grow existing business and maintain strong account relationships. You will help prepare proposals, run analyses, and implement new product solutions for large, non-standard accounts.

The role supports complex benefits designs, requires a Life/Health Producer license within 45 days of hire, and offers a hybrid/remote work arrangement with onsite three days a week for those within 50 miles of an office.

Qualifications

• 3 or more years of related, progressive experience.
• State-specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire

Responsibilities

• Partner with Client Managers to maintain and grow existing business and ensure positive account relationships.
• Assist in preparation of benefit design analyses for proposals and quotes.
• Run financial reports or perform basic financial analysis on utilization data and market research.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational problems and provide resolutions and improvements across the company.
• Leverage internal resources to deliver best service and problem resolution for assigned accounts.
• Work with Sales Support Analysts to ensure accurate service delivery and account setup.
• Develop documents and processes to communicate effectively via work plans for all account activities.
• Serve as primary contact for day-to-day account service issues.
• Support customers during implementation of sales contracts and throughout the relationship; ensure satisfaction.
• Adapt procedures to meet complex requirements; provide guidance to others.
• Solve complex problems with broad perspective and innovative solutions.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence, Persistence & Resilience

Planning and Organizing

Job description

Highmark Inc. in Raleigh area seeks a Senior Account Manager to partner with Client Managers to grow existing business and maintain strong account relationships. You will help prepare proposals, run analyses, and implement new product solutions for large, non-standard accounts.

The role supports complex benefits designs, requires a Life/Health Producer license within 45 days of hire, and offers a hybrid/remote work arrangement with onsite three days a week for those within 50 miles of an office.