Strategic Client Growth Leader

Highmark; Erie (Erie County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Highmark Inc. in Erie, PA is seeking a strategic Account Manager to manage a book of business, renew accounts, and expand relationships with existing clients.

You will engage intermediaries to sell new products and services, ensuring retention and growth of profitable accounts. This hybrid role requires senior-level relationship skills, strong negotiation and presentation abilities, and the capacity to lead cross-functional teams in a fast-paced health insurance environment.

Qualifications

• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
• 5 years of Account/Client Management experience or other relevant experience

Responsibilities

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Skills

Public speaking

Presentation

Negotiation

Communication

Organizational skills

Creativity

Persistence

Problem solving

Influence

Job description

Highmark Inc. in Erie, PA is seeking a strategic Account Manager to manage a book of business, renew accounts, and expand relationships with existing clients.

You will engage intermediaries to sell new products and services, ensuring retention and growth of profitable accounts. This hybrid role requires senior-level relationship skills, strong negotiation and presentation abilities, and the capacity to lead cross-functional teams in a fast-paced health insurance environment.