Strategic Client Success & Solutions Manager

Transitions Group; Georgia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package (medical,

401(k) company match

Flexible vacation time

Paid sick time

Holidays incl. Birthday & Floating

Healthy Lifestyle reimbursement

Membership Subsidy

Volunteer Time

Paid parental leave

Certification reimbursements

Job summary

Courser seeks a Client Account Manager to serve existing customers, map their challenges to Courser offerings, and help build roadmaps and budgets. You'll work via phone and in-person meetings with a passionate team committed to Trust, Teamwork, Service, Innovation and Growth.

You will log activities in the CRM, collaborate with pre-sales for proposals, and cross-sell services while maintaining detailed notes.

Qualifications

• Ability to work under pressure and handle multiple projects and deadlines.
• Excellent communication and collaboration skills, as well as the ability to work independently and as part of a team.
• We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally.
• Ability to read and interpret documents and write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and margins.
• Professional appearance and telephone skills.
• Must have current driver's license and vehicle.

Responsibilities

• Develop deep understanding of customer needs and translate into product requirements.
• Identify gaps in customer technologies and create roadmaps with budgets.
• Cross-sell services to existing accounts.
• Map customer needs to product and service catalog.
• Qualify, quote, and close new sales opportunities with current customers.
• Respond to service requests with timely information.
• Conduct on-site or online presentations for customers.
• Collaborate with pre-sales to develop proposals and quotes.
• Communicate features and benefits of solutions.
• Maintain in-depth product knowledge focused on business outcomes.
• Log activities in CRM and follow company policies.
• Attend weekly sales training and meetings.
• Manage complex service proposals and SLAs.

Skills

Deadline management

Communication skills

Team collaboration

Independent work

Driver's license

CRM software

Tools

CRM system

Job description

Courser seeks a Client Account Manager to serve existing customers, map their challenges to Courser offerings, and help build roadmaps and budgets. You'll work via phone and in-person meetings with a passionate team committed to Trust, Teamwork, Service, Innovation and Growth.

You will log activities in the CRM, collaborate with pre-sales for proposals, and cross-sell services while maintaining detailed notes.