Strategic Client Relationship and Success Manager

Courser; Hyannis (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Courser in Hyannis, MA is seeking an Account Manager to oversee strategic client relationships, coordinate with sales and service teams, and advocate for client needs to ensure on-time delivery.

The role emphasizes proactive communication, problem-solving, and delivering value as client needs evolve. You will gather feedback, conduct business reviews, and help expand product or service opportunities.

Responsibilities

• Proactively manage client relationships for sales, services, projects, and opportunities.
• Serve as the client's point person for assigned accounts with Outside Sales hand-offs.
• Develop relationships with key client decision-makers.
• Gather client feedback and relay to internal teams to improve service.
• Ensure client needs are satisfied promptly.
• Prepare for client discussions by understanding the client’s business and decision makers.
• Conduct business reviews to align needs with solutions.
• Oversee quotes, pricing and availability to provide accurate estimates.
• Respond promptly to client calls and emails and resolve issues.
• Inform management of retention risk through CODE RED program.
• Submit internal reports and paperwork timely.
• Identify raving fans, referrals and TCP case studies.
• Attend weekly meetings and training as defined.

Job description

Courser in Hyannis, MA is seeking an Account Manager to oversee strategic client relationships, coordinate with sales and service teams, and advocate for client needs to ensure on-time delivery.

The role emphasizes proactive communication, problem-solving, and delivering value as client needs evolve. You will gather feedback, conduct business reviews, and help expand product or service opportunities.